PURPOSE

Provides timely and accurate tickets to customers, ensuring the smooth flow of traffic across the scale. Assists in the coordination of truck dispatch orders to ensure maximum efficiency of trucking.

Proactively sells to specific customer segments, administers key sales systems and processes, and provides sales support to the sales team in the Market Area.

Helps achieve sales targets to assigned segments through proactive prospecting over the phone, internet and responding to customer inquiries.

In addition, provides support in the administration of pricing quotation, project tracking and sales forecasts. Coordinates the clearing sales order transactions.

KEY RESPONSIBILITIES

Coordinates truck dispatch to jobs with orders received from Dispatch Office and operates computer to produce appropriate customer tickets.

Verifies tickets for numbers, date and time accuracy. Collects COD money and properly records it.

Sends transaction register and ticket copies to main office on daily basis. Transfers all files and tickets transfer files at least twice daily.

Ensures all delivery tickets are signed by drivers on FOB orders before they leave the plant. Answers phones and takes accurate messages for others in their absence.

• Tares trucks (empty weight) on weekly basis and records as appropriate as well as maintains accurate records of tons sold by product.
• Maintains product knowledge necessary to answer customer questions. Performs housekeeping duties to ensure that scale house is clean and orderly.

Assists Plant employees as required. Performs other administrative duties as assigned.

• Willing and able to cover scales at other plants (including Saturdays).
• Act as customer contact for delivery inquiries and coordinate the sales order delivery process.
• Perform site specific inductions of all visitors at our sites.
• Customer communications (i.e. Annual price letters, new customer welcome, holiday greetings, etc.)
• Tracks and interprets market indicators (ie. Construction starts, building permits, housing starts, bid lists). Works with the Marketing Analyst to compile sales backlog & forecast data.

Follow up on opportunities to determine bid winners.

• Customer inquiries and complaint resolution. Gather all information required for sales to make a decision on billing errors, NOADS.
• Work as a liaison between sales, AR, credit, collections, quality control and the front end to coordinate sales system related functions.

Work with the Credit Team, engages assigned accounts on collections of outstanding invoices.

Set up trucking quotes and add new hauls to our safety tracking system.

KNOWLEDGE, SKILLS & ABILITIES

Education

High School Diploma or GED Equivalency

Work Experience :

• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Basic computer skills and understanding of hardware / software.
• Knowledge of the construction industry required.
• Strong English language skills; fluent in multiple languages an asset.
• Experience in Sales would be an asset.
• 1 year experience in a related coordinator role preferred.

Travel Requirements : May require local travel to other facilities to provide support, as needed.

Computer and Software Skills :

Not Applicable

Competency Profile (Eg. Lominger) :

• Strong customer focus coupled with Sales Skills
• Works effectively in a team
• Excellent interpersonal and communication skills
• Good stress management and able to multi-task
• Results and process oriented
• Proficient computer skills
• Ability to develop effective relationships internally and externally.

REQUIRED LANGUAGE :

• Ability to read, write and speak English. Bilingual preferred.

Last updated : 2024-04-24